User Support

Staff Expertise
Access Helpdesk
Email support@ichec.ie

Helpdesk is the primary mechanism to access the user support in ICHEC. Any question, issue and comment will be addressed by one of our computational scientists and systems manager. The wide ranging expertise of our computational scientists can address all issues you may encounter using our facilities. Please do not hesitate to open a ticket if you have any problems with:

  • Central ICHEC Account: Registration and authentication.
  • Project applications and review process.
  • Submission issues: submission files, queues, jobs, etc.
  • Software: bugs, outputs, compilations, new installations, upgrades.
  • Storage: file management and permissions.
  • Scientific advice, orientation and collaborations.
  • Access to the cluster via SSH.
  • Code development and optimisation.

You can log a ticket online using the Helpdesk Portal or email us via support@ichec.ie.

Support Hours: Our Helpdesk opening hours are from 09:00 - 17:00 Monday - Friday (Excluding Bank & Public Holidays). 

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ICHEC supports users' research both from the scientific and technical side, leading to fruitful collaborations and publications. If you are interested or you need computational support with your research, do not hesitate to contact us. Some (but not limited) examples of current running collaborations involving ICHEC members are:

Simon is a computational scientist with a background in genetics and bioinformatics. He has an active collaboration with researchers at the RCSI and DCU in developing novel medical diagnostics technology for better management of patients with cardiovascular disease. He also collaborates with researchers in tackling bioinformatics problems such as the analysis and processing of large-scale DNA sequencing data.

Venkatesh is a computational scientist working  with different programming models for application parallelisation. At present, he is collaborating with Nicole Beisiegel and Frederic Dias@UCD on efficient code parallelisation for ocean waves.

Supported By

Department FHERIS
University of Galway
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